Frequently Asked Questions

Everything you need to know about shopping at kapok.

What is your return policy for fashion items?

We offer a 14-day return window for all unworn clothing and accessories. Items must have original tags attached and be in their original packaging to qualify for a full refund.

How long does international shipping take?

Standard international shipping typically takes 7-12 business days. We also offer express shipping options that deliver within 3-5 business days depending on your location.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

At kapok, we prioritize quality and craftsmanship. We partner with designers and brands that adhere to fair labor practices and utilize sustainable materials whenever possible.

Can I track my order after it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status in real-time.